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Terms of Service

Last updated 30 September 2026

1. Agreement

These terms govern access to and use of PropNotice at propnotice.com. The service is provided by errorHandle LLC. By creating an account or using the service you agree to these terms on behalf of yourself and any organization you represent, and you confirm you are authorised to bind that organization. These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, and any dispute will be brought in the state and federal courts located in New York County, New York.

2. The service

PropNotice reads published New York City and New York State agency records for properties you identify, matches them to those properties, notifies the recipients you configure, and provides workflow tools for tracking resolution. It is monitoring and workflow software. It does not file, certify, correct or contest anything on your behalf, and it is not legal advice. The Compliance Disclaimer forms part of these terms.

3. Accounts and access

You are responsible for the accuracy of the properties you add, for who you invite, for the roles you grant, and for keeping credentials confidential. You must notify us promptly of any unauthorised access. Secure work-order links you share with vendors grant access to the work order they name; treat them as credentials.

4. What the service costs today

PropNotice is free through December 31, 2026. Every organization that exists on or before that date may monitor an unlimited number of properties at no charge until it passes. We do not ask for a card, there is no trial period counting down to a charge, no invoices are issued and no payment method is stored. Nothing in this section obliges you to pay anything today.

5. What will change if paid plans launch

We intend to introduce paid subscriptions. This section describes what we have committed to if and when that happens; none of it is in effect now.

  • Nobody is charged automatically. An existing organization will not be billed because we switched paid plans on. An authorised owner or billing administrator must actively choose a plan and complete checkout. If they do not, the account is not charged.
  • Organizations here during 2026 get a fresh transition period. Starting January 1, 2027, a 30-day transition period runs, followed by 7 days during which monitoring continues. Every property you are already monitoring keeps running throughout; the 10-property limit that applies to new trials is not applied to you.
  • New organizations get a 30-day trial. Organizations created from January 1, 2027 receive 30 days with up to 10 actively monitored properties and no card required, followed by 7 days during which monitoring continues.
  • Nothing is deleted without warning. If no subscription is taken, monitoring pauses and your data stays readable and exportable for a further 30 days. You are told the exact date monitoring stops and the exact date data would be deleted, in the application and in every reminder. Subscribing at any point before that date cancels it.
  • Pricing. Per active monitored property per year: $149 for 1–9 properties, $119 for 10–49, and $89 for 50 or more. You are billed for every active monitored property. All tiers, including 50+, are self-service — no sales call is required.
  • Quantity changes. Adding a property increases the billable quantity from the next billing cycle, or sooner with a prorated charge you will see and confirm before it applies. Archiving a property, or switching its monitoring off, removes it from the billable quantity going forward. We will not apply a mid-cycle charge you have not seen.
  • Renewal and cancellation. Annual subscriptions renew annually unless cancelled. You may cancel at any time and keep access until the end of the period you have paid for. Amounts already paid for a completed period are not refundable, except where the law requires otherwise.
  • Payments and tax. Payments would be processed by Stripe. We do not receive or store your card details. Any tax is calculated and shown at checkout.

6. Acceptable use

Use of the service is subject to the Acceptable Use Policy. You may not use the service to monitor properties you have no legitimate interest in, to harass tenants or occupants, or to redistribute bulk data in violation of a source's terms.

7. SMS Terms

This section governs the PropNotice text message programme. The programme is operated by PropNotice, operated by errorHandle LLC.

What the programme sends

Property compliance alerts about buildings an organization monitors with PropNotice. PropNotice tracks newly published violations, complaints, summonses, scheduled hearings, approaching correction and certification deadlines, and changes to the status of records an agency has already published — but only three of those go by text message:

  • A new FDNY-issued summons returnable at OATH.
  • A reminder before a scheduled OATH hearing.
  • A record issued at the highest severity an agency publishes — an HPD Class C violation, or a DOB or ECB matter marked immediately hazardous.

Everything else PropNotice monitors is delivered by email only, and that is deliberate rather than incidental. A text message is unencrypted and often previews on a locked screen, so alerts whose text could carry apartment-level detail are not permitted on this channel at all. Text alerts contain the building, what happened, any due date, and a link — never an apartment number, an occupant name or a violation description.

It is not marketing. We do not send promotional messages, offers, advertising or product announcements by text, and consent given here cannot be used to send you any.

Frequency and cost

Message frequency varies — it depends on what the agencies publish about the buildings you are a recipient for, so there is no fixed number per week or month and some periods are silent. Message and data rates may apply under your own plan with your mobile carrier. PropNotice does not charge recipients anything.

How consent actually works

An administrator at the organization that monitors the building asks us to invite you. That is a request, not a consent: adding your phone number to PropNotice does not opt you in, and no message is sent on the strength of it. We email you a one-time invitation that shows this programme's disclosures, says who is asking, and names the number involved. You are opted in only when you take an explicit action. The invitation links to a page on this site that shows these disclosures again and grants nothing by being opened. On that page you confirm the mobile number the alerts will go to, tick a box agreeing to receive them, and press the confirmation button. The box is never pre-ticked, and your consent is recorded against the number shown on that page and no other — changing it there does not move an existing consent, it is refused. Alternatively, once text messaging is live, you can reply YES from the handset itself to a message asking for confirmation. Opening or previewing the invitation email is not consent, and an administrator cannot confirm on your behalf.

SMS consent is optional and separate. It is not part of accepting these terms, it is not bundled into creating an account, and it is never pre-selected anywhere. Core PropNotice monitoring and email alerts work exactly the same whether you consent to text messages or not. Each channel and each organization is consented to separately.

STOP, HELP, and what START does

Reply STOP to any message to end it. STOP takes effect immediately, needs no account, no link and no explanation, and applies to every organization using PropNotice rather than only the one that invited you. It applies to the channel you reply on: a STOP sent by text message ends text messages from every organization, and WhatsApp alerts are ended by replying STOP on WhatsApp. We also honour STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT. Reply HELP (or INFO) and we reply with what the programme is, the disclosures, and a support address.

START does less than it may appear to, and we would rather be exact about it. Replying START (or UNSTOP) lifts the block your STOP placed on your number, so that you can be invited again in future. It does not resume alerts and does not grant consent, and it does not reverse the opt-out recorded against the contact record you stopped — that record stays revoked. Alerts resume only if an organization sends you a fresh invitation and you confirm it.

For help with the messaging programme, contact help@propnotice.com. How we handle your number, your consent record and delivery information — including that we do not sell or share SMS opt-in data — is described in the Privacy Policy.

8. Your data

You retain ownership of the data you submit. We process it to operate the service, as described in the Privacy Policy, which includes export and deletion workflows. If you cancel or ask us to delete your account, your organization's data is retained for 30 days so you can export it or change your mind, and is then deleted. Records we are required to keep for legal or accounting reasons, and audit entries that exist to show what happened to other people's data, are retained separately.

9. Availability and accuracy

Government data feeds are outside our control. We make reasonable efforts to detect stale or failing sources and to show you when each source was last checked, but we do not warrant that records are complete, current or accurate. The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any level of uptime and we do not promise that the service will identify every record affecting your properties.

10. Limitation of liability

To the fullest extent permitted by law, neither errorHandle LLC nor its officers, employees or suppliers is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or fines, penalties or enforcement costs imposed by any agency, arising out of or relating to your use of the service. This applies however the claim arises and even if we have been advised that such damages are possible.

Our total liability for all claims relating to the service in any twelve-month period is limited to the greater of the amounts you paid us for the service in that period or one hundred US dollars. Because the service is currently provided free of charge, that limit is one hundred US dollars for any period in which you have paid nothing.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limits above apply only to the extent permitted, and nothing in these terms excludes liability for fraud or for anything else that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify errorHandle LLC against claims, losses and reasonable costs arising from your use of the service in breach of these terms or the Acceptable Use Policy, including monitoring properties you have no legitimate interest in, or your misuse of tenant or occupant information obtained through the service.

12. Suspension and termination

You may stop using the service and delete your account at any time. We may suspend or terminate access for a material breach of these terms or the Acceptable Use Policy, or where we are required to by law. Except where the breach makes it inappropriate, we will tell you why and give you an opportunity to export your data.

13. Changes

We may update these terms. Material changes — including any introduction of charges — will be notified to organization owners by email before they take effect, and the date at the top of this page will change. Continuing to use the service after that date means you accept the updated terms.

14. Contact

Questions about these terms: help@propnotice.com. PropNotice, a service of errorHandle LLC.